| NISSAN MOTOR CORPORATION
IN USA
Frequently Asked Questions
How can I obtain an owner's manual for my Nissan vehicle?
The Nissan owner's manual has valuable model-specific details on the
day-to-day use and care of your car, as well as recommended maintenance
intervals. If you've lost or misplaced your manual and your vehicle is
a 2001, 2000, or 1999 model, please contact Nissan Consumer Affairs at
1-800-NISSAN-1 between the hours of 9:00am - 6:00pm Eastern/Central Time,
and 8:00am - 5:00pm Pacific Time, Monday through Friday. If your vehicle
is a 1998 or older model, please call Dyment Distribution at 1-800-247-5321
Monday through Friday, between the hours of 8 a.m. and 8 p.m. Eastern
Standard Time.
How often do I need to have the oil changed in my vehicle?
Section 9 of your owner's manual gives a full explanation of the types
of maintenance as well as the time intervals when the services should
be performed. Or, click on Maintenance Schedules to get an idea of what
kind of maintenance your vehicle requires and when based on your typical
driving conditions.
What should I do if I think my Nissan vehicle needs service?
You should always call a Nissan dealer, even if you aren't sure that your
vehicle requires service. A simple call could help you avoid bigger costs
and inconvenience later.
How can I obtain the key code for my vehicle?
Go to your nearest Nissan dealership's parts department and request that
a duplicate key be made. The cost of the duplicate key will vary from
dealer to dealer as they are independently owned and operated and set
their own prices.
What should I do to repair my vehicle after a collision?
Always insist on Nissan Collision Parts to keep your Nissan running at
an optimal level. Click on "Collision Assistance" for detailed
recommendations and necessary order forms.
What to do after a collision?
We hope you're never involved in an accident, but if you are, having
some basic information at your fingertips will help. We've compiled some
useful tips that may reduce the confusion that follows after a collision.
We recommend you read this section and print out the forms to keep them
in your vehicle to help you be better prepared in the event of an accident.
After a collision:
• Turn on your hazard warning lights and move to the side of the
road, if possible.
• Before exiting the vehicle, assess the situation. Are you injured?
Is it safe to leave the vehicle? If there are any injuries, ask someone
to call 911. Then wait for the police to arrive. If on a highway or freeway,
for your safety we recommend you wait for police in your vehicle.
• Stay clear of traffic, exchange the contact and insurance information
with the other party. However, do not discuss the accident with the other
party or admit fault.
• Report the accident to the police.
• Call your insurance representative to initiate a claim.
• When talking with your auto insurance agent or at the repair shop,
insist on Genuine Nissan Collision Parts. It's your right.
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